Field Application Engineer
About the role:
Elemental Machines is looking for an experienced full-time Field Application Engineer to join our team.
The Field Application Engineer is an integral part of the Commercial Team, and a key contributor to Elemental Machines’ hardware platform and customer experience; you will help design, install, and debug custom hardware integrations at a prototype and production level. You will work with customers on-site and remotely to ensure the best possible experience with Elemental Machines’ hardware offerings.
Candidates must be able to work both independently and as a member of a team and strive for personal growth in line with company goals.
This is a full-time, salaried position operating out of our Cambridge, MA offices. Applicants must reside in the Greater Boston Area and be willing to spend up to 50% of time at Customer sites. A majority of Customer sites are expected to be in the Greater Boston area.
Today’s research, clinical, and quality control labs are expected to discover and produce at a pace once considered unimaginable. Now, to lead is to be led by data. The Elemental Machines platform elevates LabOps teams to lead data-driven discovery, development, and delivery by simplifying the connection between physical and digital worlds. The result is a lab united by a universal cloud-connected dashboard and operations, informed by monitoring of every asset and environment, both in real-time and over time. Why? The standards established by operations determine the pace of output and discovery organization-wide.
Excellence in LabOps is a connection away.
What do we do?
We elevate LabOps teams to lead data-driven discovery, development, and delivery.
How do we do it?
We simplify the connection between the physical and digital worlds.
Why do we do it?
Optimizing the operations of research, clinical, and quality control labs has an exponential impact.
Elemental Machines is a startup company based in Cambridge, MA, and we love it here! Being right next to some of the most innovative companies in the IoT and BioTech industries gives us drive and passion to pursue our own big goals, while enabling other companies to pursue theirs.
We are committed to delivering on our promise to our customers: accelerate how they get science done. This commitment touches every level of our culture, because we are excited every day to stretch our creativity in balancing the needs of our customers with the resources at our disposal, and to thoughtfully interact with our peers to keep our mission on track.
More about the role:
Visit customer BioTech lab spaces to understand data integration needs
Summarize and provide customer feedback to Elemental Machines’ Engineering team
Communicate with customers remotely and onsite to identify and resolve their issues with custom hardware offerings
Write customer-facing process documentation for custom hardware device integrations
Absorb complex data specs and turn them into actionable knowledge on mission-critical laboratory equipment
Assist Customer Success team with deployment of hardware at Enterprise customers
Debug customer issues and coordinate improvements to our hardware by being the first line of troubleshooting and capturing customer pain points
Bachelor’s degree in an Engineering discipline, preferably electrical or mechanical engineering
2-3+ years of industry experience, preferably in electronics-based products
Hands-on experience with industrial communication protocols like RS-232, RS-485, Modbus, CAN bus, etc.
Proactive and excited to solve Customer issues and address system-engineering level friction points
Good technical writing skills and an eye for creating customer-facing documentation
Ability to go on site with Customers for in-person technical support and root cause analysis of user issues
Experience using command-line interface tools to understand Hardware operation in realtime
Previous experience in customer service/support is a plus
Ability to stand for long periods and lift up to 25lbs unassisted
Comfortable traveling within the Greater Boston Area and throughout the US
Experience working in a lab or with laboratory equipment is a plus!
Please send your cover letter & resume to firstname.lastname@example.org and be sure to put the job title you are applying for in the subject line.
Additionally, please include your answers to these two questions:
- Are you legally authorized to work in the United States?
- Will you now, or in the future, require sponsorship for Employment VISA Status (e.g. - H-1B VISA Status)?